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Information Management

Collected by: University of Melbourne

Archived since: Sep, 2008

Description:

A collection of the web sites of the University's Information Management Function. Includes the Copyright Office, Learning Environments, Web Services, Information Technology Services and University Digitisation Services

Subject:   Computers & Technology Universities & Libraries Information Technology Learning Management System THEMIS Learning Environments Digitisation Research data

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Title: Home : Service Management Process Model

URL: http://bsm.unimelb.edu.au/

Description: Home IT Service Management (ITSM) combines the management of processes and industry best practices into a standardised approach that enables organisations to deliver quality IT services to meet business needs. ITSM aids in providing a number of processes and guiding principles for the management of a service through its entire life cycle (from service strategy to service operation and ongoing service improvement. This website provides users with Reference material and resources needed to work within the broader service management framework. Release notes and updates for the toolset and each of the processes.

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