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Description: Home IT Service Management (ITSM) combines the management of processes and industry best practices into a standardised approach that enables organisations to deliver quality IT services to meet business needs. ITSM aids in providing a number of processes and guiding principles for the management of a service through its entire life cycle (from service strategy to service operation and ongoing service improvement. This website provides users with Reference material and resources needed to work within the broader service management framework. Release notes and updates for the toolset and each of the processes.
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Coverage: Australia, World
Format: text, html
Type: text
Date: 22/02/2013
Rights: http://www.unimelb.edu.au/disclaimer/
Identifier: http://bsm.unimelb.edu.au/
Collector: Records Services
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